Craft Corner

Cancellation Policy

Our Booking & Refundable Deposit Policy At The Wild Hub, we are passionate about keeping our workshops accessible and fully funded for our community. Because our spaces are highly sought after and limited, it is heartbreaking when a session is booked but left empty on the day. To ensure as many people as possible can benefit, we reinforce a refundable deposit policy across all of the hub's funded programmes for both young people and adults. How it works: Securing Your Space: To confirm your place on a programme, we request a £10 deposit paid via BACS. Getting Your Refund: Providing you attend all the sessions in your booked programme, this £10 deposit will be refunded in full via BACS within a few days of the final project session ending. Cancellations & Absences: We completely understand that life happens and schedules can clash! If you already know there are specific dates you won't be able to make, please let us know at the time of booking. For any unexpected absences, simply give us at least 48 hours' notice, and your deposit will not be affected. Missed Sessions: If a session is missed without 48 hours' notice, a portion of the deposit will be retained to cover the empty space (unless specific circumstances were discussed and agreed with us at the time of booking). Thank you so much for your understanding and cooperation in helping us keep our community projects accessible, fair, and thriving for everyone!